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Are you an experienced customer service professional with a talent for resolving complex enquiries and a passion for delivering exceptional solutions? We are seeking a dedicated Customer Service Specialist to join our call centre team. In this role, you will be instrumental in managing customer cases, driving satisfaction, and contributing to our continuous service improvement. This position requires flexibility, including working on alternative Saturdays.
Company Overview
We are a forward-thinking organisation committed to excellence in customer service and operational integrity. We value proactive professionals who can navigate challenges with a positive attitude and a collaborative spirit. Our team is focused on creating meaningful outcomes for our customers while fostering a supportive and results-driven work environment.
Key Responsibilities
You will be the vital link between our company and our customers, ensuring their needs are met with efficiency and care. Your key responsibilities will include:
- Professionally handling a wide range of customer enquiries and taking ownership of complaint resolution through our call centre channels.
- Consolidating, analysing, and reporting on customer feedback to identify trends and opportunities for service enhancement.
- Working collaboratively with the team to share insights and implement best practices for improved customer experiences.
- Maintaining a flexible schedule to meet operational needs, including working on alternative Saturdays.
Qualifications
We are looking for a seasoned professional with a strong foundation in customer service. The ideal candidate will possess:
- F.5 – DSE qualification or above, coupled with a minimum of 8 years of relevant call centre or customer service experience.
- A customer-focused, result-oriented mindset and the ability to work positively as part of a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluency in Cantonese and strong proficiency in English.
- Knowledge of financial products and services is a significant advantage.
Benefits and Perks
We value our team members and offer a role that provides both challenge and professional reward. You will enjoy:
- A stable and professional work environment where your extensive experience is recognised and valued.
- A competitive wage of $16.00 – $17.00 per hour, based on experience (BOE).
- Opportunities to engage in meaningful work that directly impacts customer satisfaction and business improvement.
- A team-oriented culture that supports collaboration and shared success.
- A structured role with clear objectives, allowing you to leverage your problem-solving skills to make a tangible difference.
How to Apply
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If you are a solution-focused professional with the required experience and language skills, we would be very interested in hearing from you. Please submit your application, including your full resume detailing your call centre and customer service experience. We look forward to reviewing your credentials.
