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Is the dynamic energy of an international airport your ideal workplace? Smarte Carte, the world’s leading trolley service provider, is looking for a proactive and organised Assistant Operations Manager to join our key onsite team at Auckland Airport. In this newly created role, you’ll be at the heart of the action, supporting the smooth operation of trolleys, lockers, and massage chairs that serve millions of travellers. If you’re a natural leader who thrives on responsibility, excels at team development, and wants a career where no two days are the same, this is a fantastic opportunity to grow with a global industry leader.
Company Overview
Smarte Carte is the world’s largest concessionaire of trolley services, operating in hundreds of airports globally with an unwavering commitment to safety and service. Our New Zealand team is an integral part of the Auckland Airport community, providing essential services that enhance the passenger experience. We foster a family-oriented, supportive culture backed by the strength and resources of a large international company. When you join us, you become part of a dedicated team that keeps one of the country’s busiest hubs running smoothly.
Key Responsibilities
You will be the right hand to the Operations Manager, taking ownership of daily team leadership and operational excellence.
- Recruit, train, coach, and performance-manage a team of frontline staff. Complete staff rosters efficiently and handle disciplinary matters when necessary.
- Administer training and actively monitor the team to ensure strict adherence to all documented safe work procedures and company policies.
- Support the day-to-day running of the trolley, locker, and massage chair services, ensuring high standards of presentation and availability for passengers.
- Ensure all team members meet airport security requirements, hold necessary clearances, and communicate clearly in English, both verbally and in writing.
Qualifications
We are looking for a hands-on leader with the drive and credentials to work in a secure airport environment.
- Proven experience in a supervisory, team lead, or assistant management role, ideally in retail, hospitality, aviation, or a fast-paced service environment.
- A current Full New Zealand Driver’s Licence and the ability to pass the airport’s security and airside driving assessments.
- The right to live and work in New Zealand and the ability to obtain a clear Airport ID card (requires a clear criminal record).
- Excellent interpersonal and communication skills, with the ability to motivate a team and enforce standards fairly and consistently.
- Physical fitness for active work, flexibility to work a rotating shift pattern between 5:00 am and 10:00 pm, including weekends and holidays.
Benefits and Perks
Smarte Carte values its team members and offers a comprehensive package for a rewarding career.
- Southern Cross Health Insurance for peace of mind.
- A Quarterly Incentive Program and reward and recognition schemes.
- Ongoing training and development opportunities to advance your career.
- A full uniform, wet weather gear, and safety footwear supplied.
- Free car parking at the airport.
- A starting wage of $28.91 per hour.
- The unique and exciting working environment of Auckland Airport.
- The backing of a large, stable global company with a supportive, family-oriented local culture.
How to Apply
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If you are a motivated leader ready to take on this pivotal role at the airport, we encourage you to apply now. To submit your application, please apply via the method advertised, ensuring your application includes a current CV and a cover letter outlining your relevant leadership experience and your ability to meet the airport security requirements.
We thank all applicants for their interest. Our management team will review applications and contact shortlisted candidates to arrange an interview. We look forward to welcoming a new leader to our Auckland Airport team.
