Hotline Operator Needed In Hong Kong

A company with over 50 years of history in Hong Kong’s civil engineering and construction sector is looking for a reliable, organized, and professionally presented Clerical Support Officer to join their administrative team in Cheung Sha Wan. Shun Yuen Construction Company Limited, established in the 1970s and recognized for over three decades of quality civil maintenance work across Hong Kong’s public works sector, currently has both full-time and part-time positions available for a Clerical Support Officer responsible for handling telephone communications and providing general clerical and administrative support across the company’s busy office operation. The role operates across rotating shift options including morning, afternoon, night, and extended day shifts, making it a genuinely flexible employment opportunity for candidates at different stages of their working life and availability schedule. With an estimated competitive monthly salary of HKD $12,000 to $16,000 for full-time positions based on current Hong Kong construction administration market benchmarks, this clerical support and telephone operator job in Cheung Sha Wan Hong Kong is a stable, professional, and accessible opportunity for a Form 5 or above candidate with good bilingual communication skills and solid Microsoft Office proficiency who wants to contribute to one of Hong Kong’s long-established and well-regarded civil engineering enterprises.

Company Overview

Shun Yuen Construction Company Limited is a medium-sized Hong Kong construction enterprise with roots dating back to the 1970s and a continuous track record of quality civil engineering and public works performance spanning more than 30 years of active operation in the local construction market. The company’s primary expertise lies in civil engineering public works and civil maintenance, areas in which Shun Yuen has built an enviable professional reputation grounded in quality workmanship, efficient project management, business integrity, and a commitment to continuous improvement across every aspect of their operations. Shun Yuen pursues excellence in quality, safety, and environmental protection in everything they do, cooperating closely with valued clients and contributing meaningfully to Hong Kong’s ongoing infrastructure development story. The company is an integral part of Hong Kong’s construction industry success and operates with the professionalism, stability, and organizational discipline of an enterprise that has sustained its reputation across more than five decades of business in one of the world’s most demanding construction markets.

Key Responsibilities

Telephone Communication Management:

Answer all incoming telephone calls to the company promptly, professionally, and with the courteous bilingual communication standard that a well-established Hong Kong construction enterprise operating across government and private sector client relationships requires in every phone interaction
Route incoming calls accurately and efficiently to the correct departments, team members, or supervisors, taking and relaying clear and complete messages for unavailable recipients and following up to ensure messages are delivered and actioned without delay
Handle telephone enquiries from clients, contractors, government agencies, suppliers, and other external parties with the clarity, patience, and professional composure that reflects Shun Yuen’s long-standing business reputation and their commitment to quality service across every touchpoint
Maintain a professional and helpful telephone manner throughout every shift across all incoming and outgoing calls, representing Shun Yuen Construction Company Limited with the business integrity and communication standard the company upholds across all of their professional relationships

Clerical and Administrative Support:

Provide comprehensive general clerical support to the company’s administrative and operational teams, including document preparation, filing, photocopying, data entry, correspondence management, and any other administrative tasks assigned by supervisors throughout the shift
Prepare, format, and process written documents and correspondence in both English and Chinese using Microsoft Office applications including Word, Excel, and other relevant programs, producing accurate and professionally presented materials to the standard required for a construction company operating across public works and civil maintenance project environments
Maintain organized and accurate physical and digital filing systems for company documents, correspondence, and administrative records, ensuring all materials are correctly categorized, consistently updated, and readily retrievable by the administrative team as required throughout the working day
Assist with the preparation and distribution of internal communications, notices, and administrative materials as directed by supervisors, ensuring all information is accurately reproduced and delivered to the correct recipients within the required timeframes
Support the general administrative workflow of the Cheung Sha Wan office across all shift hours, demonstrating the reliability, attentiveness, and professional initiative required to keep the office running smoothly and responsively across the full range of shift options the role covers

Qualifications

What Shun Yuen Construction Company Limited is Looking For:

Form 5 or above educational qualification is the minimum academic requirement for this clerical support position, with higher academic attainment viewed as an additional positive during the candidate review process
A good command of both written and spoken Chinese and English is required for this bilingual administrative role, as the position involves handling telephone communications and preparing written documents in both languages across interactions with a diverse range of clients, contractors, and government agencies
Good working knowledge of Microsoft Office applications including Word, Excel, and other standard PC programs sufficient to produce accurate and professionally formatted documents, manage data entry tasks, and support the general computer-based administrative requirements of the construction company’s office operation
A professional, courteous, and reliable personal approach to telephone communication and clerical duties with the interpersonal confidence and composure to represent a well-established construction company professionally across all external and internal interactions throughout the shift
Strong personal organizational skills and attention to detail across all administrative and filing tasks, maintaining the accuracy and consistency that a busy construction company office operation depends on from its clerical support team across every shift
Genuine reliability and punctuality with the personal commitment to arrive on time and perform consistently across whichever shift pattern is assigned, understanding that a construction company office covering early morning, afternoon, night, and extended day shifts depends on clerical support staff who take their attendance and shift obligations seriously
Willingness and practical flexibility to work across the rotating shift options available for this role including the 07:30 to 14:00 morning shift, the 14:30 to 22:00 afternoon shift, the 22:00 to 07:00 overnight shift, and the 09:00 to 20:00 extended day shift, with both full-time and part-time arrangements available for candidates with different availability requirements

Work Details and Shift Schedule:

Full-time and part-time positions both available
Shift options: 07:30 to 14:00, 14:30 to 22:00, 22:00 to 07:00, and 09:00 to 20:00
Work location: Cheung Sha Wan, Hong Kong

Benefits and Perks

Joining Shun Yuen Construction Company Limited as a Clerical Support Officer means becoming part of one of Hong Kong’s most established and professionally respected civil engineering enterprises, with the stability, professional environment, and organizational credibility that over 50 years of successful construction industry operation provides. Here is what comes with this position:

An estimated competitive monthly salary of HKD $12,000 to $16,000 for full-time positions based on current Hong Kong market benchmarks for construction company clerical and administrative support roles at Form 5 or above qualification level in the Cheung Sha Wan area, with actual remuneration reflecting the candidate’s specific qualifications, bilingual communication proficiency, and relevant administrative experience
Both full-time and part-time employment arrangements available, providing genuine scheduling flexibility for candidates at different stages of their working life or with specific availability requirements across the shift options offered
A range of shift patterns covering morning, afternoon, overnight, and extended day hours, creating flexibility for candidates who prefer or require specific working hour arrangements and cannot commit to a standard nine-to-five schedule
Long-term employment stability with a Hong Kong construction company that has sustained its business and professional reputation across more than 50 years of civil engineering and public works operations, providing a genuinely secure and professionally credible employment foundation for clerical support staff who perform their role well and contribute consistently to the team
Work within the professional administrative environment of a well-established civil engineering company operating across government and private sector public works and civil maintenance projects throughout Hong Kong, providing exposure to the organizational, communication, and document management practices of a respected construction enterprise
Be part of a company whose core values of quality, safety, environmental responsibility, business integrity, and continuous improvement create a professional workplace culture that takes both its work and the people who support it seriously

How to Apply

Shun Yuen Construction Company Limited is actively recruiting Clerical Support Officers for both full-time and part-time positions at their Cheung Sha Wan office and welcomes applications from Form 5 or above candidates with good bilingual communication skills and Microsoft Office proficiency who are available to work across the shift options listed.

To apply, send your full resume by email to the attention of Ms Candy Liu through the company website application portal. Please include your academic qualifications, relevant work experience, Microsoft Office proficiency, bilingual communication skills, and your preferred shift pattern and employment type in your resume to help the recruitment team assess your application effectively.

Please note that all personal data collected through this application process will be used for recruitment purposes only. Applicants who are not invited for an interview within eight weeks of submitting their application may consider their application unsuccessful on this occasion.

Shun Yuen Construction Company Limited has been part of Hong Kong’s construction story for over 50 years, and the clerical and administrative team that keeps their Cheung Sha Wan office running is an important part of that ongoing story. If you have the bilingual communication skills, the Microsoft Office proficiency, the Form 5 or above qualification, and the professional reliability to contribute to a well-established and respected construction enterprise across flexible shift arrangements in Cheung Sha Wan, send your full resume to Ms Candy Liu today and take the first step toward a stable and professionally credible administrative career with one of Hong Kong’s most enduring civil engineering companies.