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Are you looking for a career that combines adventure with exceptional service? VIA Rail is embarking on an exciting new chapter, and we need passionate individuals to help shape the future of Canadian travel. As a Customer Service Agent, you will be the heart of our passengers’ journey, creating memorable experiences aboard our trains. If you thrive in dynamic environments and love connecting with people from all walks of life, your next great adventure starts here.
Company Overview
VIA Rail is at the forefront of sustainable mobility in Canada, undertaking ambitious projects to modernize our services and infrastructure. From our new ultramodern train fleet to continuous improvements across our network, we are building a future of transportation that connects communities. We pride ourselves on being a diverse and proud team of over 3,000 employees dedicated to providing safe, accessible, and environmentally conscious travel for all Canadians.
Key Responsibilities
In this hands-on role, you will be essential to delivering the renowned VIA Rail experience. Your core duties will include:
- Providing a warm, professional welcome and ongoing assistance to all passengers throughout their journey.
- Ensuring passenger safety and comfort, which includes helping with luggage and serving meals and beverages, including alcohol service.
- Maintaining high standards of cleanliness in your assigned work areas, including restrooms and service carts.
- Adapting to the unique needs of each trip, where every day presents new opportunities to make a positive impact.
Qualifications
We are looking for friendly, resilient individuals who are ready for a rewarding challenge. To join our team, you will need:
- A high school diploma and a minimum of one year of customer service experience.
- Clear verbal communication skills in both English and French.
- The physical ability to safely handle luggage weighing up to 23 kg (50 lbs).
- Flexibility to work a variable schedule, including weekends, holidays, and be on-call.
- A willingness to travel for multi-day trips, typically 2-3 days at a time, away from home.
Benefits and Perks
We believe in taking care of our team so they can take exceptional care of our passengers. When you join VIA Rail, you will enjoy:
- A competitive starting wage of $28.91 per hour.
- Nine weeks of fully paid training starting March 23rd, 2026, with regular recertifications.
- A comprehensive benefits package, including an attractive pension plan and unlimited telemedicine access for you and your family.
- All travel expenses covered for long trips, including hotel and meals.
- A stylish and comfortable uniform provided.
- Fantastic travel privileges for you and your family after one year of service.
How to Apply
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Ready to embark on this unique career path? To apply for this position (Reference Number: 1061), please submit your application through our official portal VIA Rail is proud to be an employment-equity employer. We are committed to building teams that reflect the diversity of Canada and to providing an inclusive, equitable work environment. If you require any assistance or alternative arrangements to participate in the recruitment process, please let us know confidentially.
We thank all applicants for their interest, but please note that only candidates selected for an interview will be contacted. Join us in connecting Canada, one journey at a time.
